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Term & Condition

Before making a purchase, read carefully our terms and conditions as shown below
Certain steps must be followed for a contract to be formed, as described below. After you have placed your order:

We undergo only order base work as per our clients requirement.
Customers must provide full, accurate and legible information in the order form.
While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of the product.
All items offered are subjected to availability at the time of placing your order.
As per order we can supply in quantity & in quality any shape sizes.
Designs and prices are subject to changes without notice.
Purchase permission not given to any minor to make a purchase on our Website. All purchases of our products should be performed by any individual 18 years of age or older.  
In case of stones, they are a natural product and can vary up to 10% in size or weight. All stones have a different price range.
All jewelry images in this website represent style but not the actual size. The color too may vary from computer to computer.  
Custom duties and other levies such as taxes in destination country are the responsibility of the customer.
The prices do not include duties for any country.
Bank documentation and other charges would be borne by the customer.
All disputes are subject to Jaipur jurisdiction only.
The prices quoted in this website are free on board (F.O.B.) Jaipur India. Customers have to take responsibility for all import duties assessed against their goods in the destination country.
We reserve the right to refuse any order.
We will not accept your order if:
Your payment is not authorized.                               
There is an error on our website regarding the price or other details of the goods
You have cancelled it in accordance with the instructions given in our Cancellation Policy.
All payments would be payable to Guru Kripa Gems , Jaipur, India.

In case of items where you pay immediately, you will receive a confirmation email from us, as soon as possible. This will be our final order confirmation email which means we formally accept your order, and are obliged to complete the contract.  
In case of jewelry which can be ordered only by enquiry, we will send an email as soon as possible, to confirm which goods you have ordered for and send you the details you had requested for too.
Once we receive your confirmation email to make the jewelry, we shall send you the formal order confirmation email, which means we are obliged to complete the contract.

Return policy
At Guru Kripa Gems, all sales are final. We do not offer any returns or exchanges. Under some special circumstances solely at our discretion, we will accommodate your request, sent via email to info@gurukripagems.com. In the case of any error on our part such as a wrong item, we will take the shipping charges on us and will send you the correct item.

Cancellation policy
Orders may be cancelled only within 7 days of order confirmation. To cancel an order you have already booked, send an email with the Order Id.

After the cancellation is confirmed, you will be refunded after deducting 7% from the total amount which was used for the payment. Orders cannot be cancelled if the status of the order is Despatched. The customer agrees not to dispute the decision made by heenagemsandjewels.com and accept heenagemsandjewels.com decision regarding the cancellation.

Price
In case, an item is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, we will have the right to refuse or cancel any orders placed for product listed at the incorrect price. We will have the right to limit the number of items purchased through our web site. We will have the right to refuse or cancel any order.

Guru Kripa Gems
Neither Guru Kripa Gems nor the owner, shall be liable for any damages whatsoever arising out of or related to the use of the Guru Kripa Gems web site or any other web site linked to this web site. This waiver of liability applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if Guru Kripa Gems is notified in advance of the potential for any such damages. And for the above clause, the visitor of this site agrees.

Updating Information
Guru Kripa Gems reserves the rights to make any changes to gurukripagems.com, its Privacy Policy, prices, and all other contents without any notice. You should periodically check to see if there are any updates in any of our Terms or Policies.

Consent
By accessing, using this web site or browsing, you acknowledge that you have read, understood and agree to be bound by these terms and conditions and you agree to comply with all applicable laws and regulations. If not, please do not use our web site.

Mode of   Payment
Payment need to be done in the form of online payment through CCavenue gateway
You will get proforma invoice after confirmation you have 2 options to pay:

70% advance via bank transfer ( telegraphic / wire / TT ). Remaining 30% will be after time of shipping.
100% advance by banker, personal cheque or bank transfer. It will save your transfer charges charged by your bank.

Guru Kripa Gems  guarantees the quality of each and every item sold as per the quality and standard indicated before shipment. Items not upto the agreed quality or standard will be taken back and payments if any will be exchanged. About surety of advance payment we have to say only that it is a business of mutual faith.  

Site Security

You are prohibited from violating or attempting to violate the security of the Site, including, without limitation,
Accessing data not intended for you or logging onto a server or an account which you are not authorized to access.
Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper   authorization.
Attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the site, overloading, "flooding,"  "spamming," "mailbombing" or "crashing.
Sending unsolicited email, including promotions and/or advertising of products or services or forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting.
  

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